Client Success Manager

We are a high growth company at the center of culture, consumers and technology. We envisioned [cafeteria] as the first production platform for generation teen. [cafeteria] enables teens to shape the brands they love, earn for their insights, and start building career skills. We empower teens and companies to work together.

For enterprises, we deliver zero-party data at the speed of culture. Insights are direct, voiced, and always on. [cafeteria] is where generation teen can be brilliant.

Learn more about what we're building → here.

We are seeking a Client Success Manager to help streamline sales processes, lead seamless client onboarding, and bring a creative edge to data-driven insights and long-term partnerships. This role combines organization, active listening, and relationship management, making it ideal for someone equally passionate about consumers and brands. Success in this role requires excelling in collaboration, mastering project management, and leveraging keen listening skills to uncover opportunities to grow accounts and drive meaningful impact.

• 5+ years in sales operations, account management, or project management, preferably in media, SaaS, or marketing.
• Proven experience managing client onboarding and driving seamless implementation.
• Strong organizational skills with the ability to juggle multiple priorities and deliver results.
• A consumer-obsessed mindset, with a passion for creating a mutual value for clients and Generation Next.
• Exceptional relationship-building and communication skills.
• Proficiency in CRM tools and data analytics platforms.
• A collaborative team player who thrives in cross-functional environments, building strong relationships across teams to ensure aligned goals and shared success.

responsibilities

• Lead client onboarding, ensuring seamless transitions and alignment with key metrics.
• Listen actively to client and team feedback, ensuring their needs are understood and integrated into impactful solutions.
• Keep projects on track and moving forward, balancing big-picture with fine attention to detail.
• Maintain clear, organized records of client activities across teams.
• Identify and act on opportunities to grow accounts through deeper engagement.
• Analyze metrics and client feedback to refine partnerships and deliver actionable solutions.

USD $80,000.00 – $140,000.00 /Yr.

You’re organized, creative, and take attention to detail to the next level. A data-driven professional, you excel at managing projects with precision while delivering exceptional, white-glove client experiences. You thrive on identifying growth opportunities and crafting innovative, solution-focused strategies that align with the pulse and pace of culture.